DO NOT take your jewelery here. I gave them my engagement ring to get done and they messed it up THREE times. All I needed was it reacoated in black rhodium. They wouldn't let me get a refund or even give me copy of receipts so that I could have record of the work they did and take it elsewhere. They were not nice. They did not care. The manager is extremely rude. Please do yourself a favor and go somewhere else. I will never step foot in this place again.
Their repair work SUCKS. I warn you, do NOT take your jewelry here to be fixed. I did, 3 weeks after the repair, my stone fell out again. So, they send it out, and when I go to pick it up, no lie, I think it was worse off then when I set it in. So, now they have to send it out a THIRD time. If you're unaware of the time it takes to get your jewelry fixed, it's about 2 weeks. So,during my less than 3 month marriage, I've been without my ring for almost half if the time. Thanks Kay Jeweler's.
My fiance and I had ordered my wedding ring from them. It came in today. Needed to be saudered together. Went and picked it up and got accused of stealing because Sean never rang out transaction before we left. As he said we needed to sign for the payment. Which we did. Sean was very rude to us and other employees. Heard him say to a co worker "we weren't his effing customers so he doesn't care". Will never go back for another damn thing. Especially after being accused of being thieves. When he handed us our rings. And walked us out store. I don't even want to give it 1 star because it's not deserved. Then try to make it up with a lousy $100 gift card.. so pissed off
I sent my ring out to be fixed because one of the diamonds fell out. It has been gone for almost three weeks. Today it was supposed to be back at the store for pickup. They said that they were going to call when it came in and was ready for pick up. They never called so I called them. They said that they got a shipment and to come in after work to pick it up. I go in and they said that it was not there. By far the worst service that I have ever had to deal with. Do not send your ring here to get fixed.
The employees are pushy, degrading, and incompetent. They don't care to hear what you came in for unless it fit's the price range that will give them the biggest commission. Oh and forget about them paying any attention to anything outside of the sale (their own pockets) because they don't. I had to have my wedding ring resized four times because they either sized me wrong or wrote the wrong size down each of the FOUR times. I didn't get my ring in the correct size for 3 months after my wedding. Their solution was "just use it as a place holder on a necklace or something." The day my wife and I were married we couldn't even have the cute picture of us holding hands with our rings because the ring was 2 full sizes to big, and looked ridiculous.
The jewelry is beautiful, yet overpriced.
Kay Jewelers is a US Jewelry Store based in Niles, Ohio. Kay Jewelers is located at 5555 Youngstown Warren Rd Unit 960, Niles, OH 44446, USA.
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